Inter­na­tion­al­ly rec­og­nized con­ver­sa­tion expert, keynote speak­er and the author of the best­selling books The Fine Art of Small Talk: How to Start a Con­ver­sa­tion, Keep It Going, Build Net­work­ing Skills — and Leave a Pos­i­tive Impres­sion and The Fine Art of the Big Talk both trans­lat­ed and pub­lished around the world. Recent media appear­ances include he Today Show and CNN.